Location: Toronto

Expected start date: TBD

The Account Manager role sits within the Operations function at Filament AI and will be based in our Toronto office. The Account Manager plays a crucial role in our mission to enable applied artificial intelligence by building long-term and profitable client relationships. The account manager will be responsible for owning a portfolio of client relationships, and connecting with key business executives and stakeholders. Additionally, the role will be responsible for negotiating contracts and closing agreements. The account manager plays a pivotal role in the profitability of the business by ensuring the timely and successful delivery of solutions according to customer needs.

As an Account Manager, you’ll work on:

• Developing a strong understanding of the Filament AI offering (services plus platform) to establish yourself as an expert.
• Owning a portfolio of client relationships, connecting with key business executives and stakeholders.
• Establishing positive and trusting working relationships with all clients and partners with internal cross-functional teams to deliver profitable solutions.
• Negotiating contracts and closing agreements (writing Statements of Work, determining project financials).
• Achieving repeat business with existing clients and accounts.
• Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Serving as the lead point of contact for all customer account management matters.
• Preparing reports on account status, making sure they’re receiving services that are within their budget and meeting their needs.
• Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts).
• Collaborating with the sales team to identify and grow opportunities within a territory.
• Working with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

• 3 – 5 years of experience independently managing clients and accounts within a client management, management consulting, or similar role.
• Highly developed interpersonal, communication and presentation skills.
• Ability to lead technical discussions with a non-technical audience.
• Demonstrated leadership and decision-making abilities.
• Strong negotiating skills.
• Ability to build strong relationships with both internal and external customers.
• Analytical problem-solving, organizational and management skills.
• Ability to take ownership and work in a fast-paced and evolving environment.
• Understanding of common analysis, presentation, and project management tools (i.e., Excel, PowerPoint, Google Sheets, Google Slides, Jira).

• Experience at a startup, a small company, or in a fast-paced environment is preferred.
• Experience working within AI is a plus.

At Filament AI, we enable organisations to apply artificial intelligence to their core area of expertise. We help businesses and other institutions to bottle the skills of their teams into machine learning models so that they can focus on doing what they do best, more effectively. We’re approved partners of Google, IBM and Microsoft. We have an enviable client list across multiple sectors. You can find out more about our clients and case studies on our website.

Our offering includes a range of products and solutions: 

• Our consultancy practice delivers AI/ML/Data Science capabilities to our clients
• Our solutions agency builds AI technology as well as the applications that use it, like conversational interfaces and dashboards.
• Our SaaS tooling platforms act as a hub and management suite for applied AI technology within enterprises.
• Our R&D team makes sure that we are at the forefront of AI technology so that we can serve our services clients and platform users better.

We use our values to define what we mean when we say “you’re doing a great job”. They are our framework for everything we do in HR and People operations. 

• Autonomy, able to own what you’re working on
• Boldness, to reflect Filament AI’s ambition 
• Collaboration, able to help others do their best work
• Deep Fun, as in Deep Learning, able to make Filament AI a really enjoyable place to work (and able to come up with better AI-related puns than that)
• Excellence, so that we can trust each other to do great work well

This role offers a great opportunity to join a company with a unique value proposition in the AI industry. Filament AI has 3 offices globally – London, Southampton and Toronto – and our team is expanding. We put a lot of faith in our people, treat them really well and have a lot of fun together. At the same time, we believe that our approach to AI will make us a global leader in enterprise-grade AI technology.

• Unlimited paid vacation. You will be entitled to unlimited vacation so you can rest and recharge.
• Autonomy and responsibility. We hire the best talent. We trust you to get the job done, when and how you do that is up to you.
• Open communication. You will get to participate in project stand-ups and company-wide strategy sessions to share thoughts, ideas, and areas of improvement to ensure optimal organizational alignment.
• Growth. We will support you in building a career that supports the type of experience you’re looking for – whatever that looks like, we will help you get there.
• Flexible work environment. Hybrid work options available with a budget for remote work functionality.

Diversity and Inclusion are not just words here at Filament AI. We think of Diversity and Inclusion as more than just a box to check but instead as a way to foster belonging and empowerment at work. We believe that we have a responsibility to contribute to improvements in our community, however each of us chooses to define that. 

As part of this commitment, we aim to have a barrier-free recruitment and selection process. Please let us know if any accommodations are needed to ensure you have access to a fair and equitable process.

Send an email to careers@filament.ai with the role title in the subject line and a CV / resumé attached, and we’ll reach out if we’d like to chat more.

Please note all interviews are currently being conducted virtually.

We thank all applicants for their interest!