Client Delivery Manager

ABOUT THE ROLE

The Client Delivery Manager role sits within the Solutions function at Filament.ai, and will be based in our Toronto office. The Client Delivery Manager plays a crucial role in our mission to enable applied artificial intelligence by ensuring that we deliver great services and solutions to our clients, liaising between them and the delivery team and managing project budgets. As a Client Delivery Manager, you’ll:

  • Coordinate internal resources and any third parties during execution of projects
  • Ensure that projects are delivered on-time, within scope and within budget
  • Develop proposals, project scopes and objectives, including technical feasibility
  • Manage the relationship with the client and all other stakeholders
  • Create and maintain comprehensive project documentation

You’ll report into our Global CCO with a dotted line into the GM North America, but will work closely with other teams within Filament.ai.

Location: Toronto

THE SKILLS YOU'LL NEED

  • Strong organisational skills
  • Solid understanding of software development, web and machine learning technologies (direct technical experience not required but we’ll need you to know what you’re talking about!)
  • Outstanding client-facing and internal communication skills
  • Outstanding written and verbal communication skills
  • Excellent attention to detail and the ability to multitask effectively

THE EXPERIENCE WE'D LIKE YOU TO HAVE

  • 2-3 years as a project manager in a digital agency, production company or tech startup
  • Entrepreneurial experience a plus

ABOUT FILAMENT.AI

At Filament.ai, we enable organisations to apply artificial intelligence to their core area of expertise. We help businesses and other institutions to bottle the skills of their teams into machine learning models, so that they can focus on doing what they do best, more effectively. We’re approved partners of Google, IBM and Microsoft, and have worked with HSBC, American Express, NBCUniversal, Sealife, McDonalds, T-Mobile and a number of private equity and hedge funds. Check out our case studies to see some examples.

Our offering includes a range of products and solutions:

  • Our consultancy practice deals with strategic planning and internal education, particularly for C-suite clients looking to build AI capability into their organisation
  • Our solutions team builds AI technology as well as the applications that use it, like conversational interfaces and dashboards
  • Our SaaS tooling platform, Engine, acts as a hub and management suite for applied AI technology within enterprises
  • Our R&D team makes sure that we are at the forefront of AI technology so that we can serve our clients and platform users better

WHY YOU'LL LOVE WORKING WITH US

This role offers a great opportunity to join a company with a unique value proposition in the AI industry.

Filament.ai has 3 offices globally – London, Southampton and Toronto – and our team is expanding rapidly. We put a lot of faith in our people, treat them really well and have a lot of fun together.

At the same time, we believe that our approach to AI will make us a global leader in enterprise grade AI technology.

We love working with each other, and we’re confident we’re building something massive.

HOW TO APPLY

Send an email to careers@filament.ai with the role title in the subject line and a CV / resumé attached, and we’ll reach out if we’d like to chat more.