Client Delivery Manager

ABOUT THE ROLE

This Client Delivery Manager role sits within our conversational AI (Chatbots) division at Filament.ai, and will be based in our UK team. The Client Delivery Manager plays a crucial role in our mission to enable applied artificial intelligence by ensuring that we deliver great services and solutions to our clients, liaising between them and the delivery team and managing project budgets. As a Client Delivery Manager, you’ll:

  • Coordinate internal resources and any third parties during the execution of projects
  • Ensure that projects are delivered on-time, within scope and within budget
  • Develop proposals, project scopes and objectives, including technical feasibility
  • Manage the relationship with the client and all other stakeholders
  • Create and maintain comprehensive project documentation

You’ll report into our COO but will work closely with other teams within Filament.ai.

Location: UK – Working from home for now due to the pandemic.

THE SKILLS YOU'LL NEED

  • Strong organisational skills
  • Solid understanding of software development, web and machine learning technologies (direct technical experience not required but we’ll need you to know what you’re talking about!)
  • Outstanding client-facing and internal communication skills
  • Outstanding written and verbal communication skills
  • Excellent attention to detail and the ability to multitask effectively

THE EXPERIENCE WE'D LIKE YOU TO HAVE

  • 1+ years as a project manager in a digital agency, tech startup or management consultancy
  • Entrepreneurial experience a plus

ABOUT FILAMENT.AI

Founded in 2016, Filament is a team of 35+ data scientists, machine learning engineers, developers and project managers dedicated to delivering scalable AI-enabled solutions for our diverse range of clients. Filament’s offering includes a range of products and solutions:

  • Our consultancy practice deals with strategic planning and internal education, particularly for C-suite clients looking to build AI capability into their group
  • Our solutions agency builds AI technology as well as the applications that use it, like conversational interfaces and dashboards
  • Our SaaS tooling platforms act as a hub and management suite for applied AI technology within enterprises
  • Our R&D team makes sure that we are at the forefront of AI technology so that we can serve our services clients and platform users better

The Enterprise Bot Manager (EBM) is a platform that provides organisations with the tools and operating model required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.

EBM is supported by a passionate team of conversational AI specialists to help clients get the most out of this technology.

We are approved partners of Google, IBM and Microsoft, and our clients include HSBC, Tesco, NHS, NSPCC, L’Oreal, Rentokil, Royal Mail, and Boehringer Ingelheim.

Our Values

Our five core values drive everything we do and as we scale, we will be looking to you to help us scale our culture at the same time.

  • Autonomy, able to own what you’re working on
  • Boldness, to reflect Filament AI’s ambition
  • Collaboration, able to help others do their best work
  • Deep Fun, as in Deep Learning, able to make Filament AI a really enjoyable place to work (and able to come up with better AI-related puns than that)
  • Excellence, so that we can trust each other to do great work well

WHY YOU'LL LOVE WORKING WITH US

This role offers a great opportunity to join a company with a unique value proposition in the AI industry.

Filament.ai has 3 offices globally – London, Southampton and Toronto – and our team is expanding. We put a lot of faith in our people, treat them really well and have a lot of fun together.

At the same time, we believe that our approach to AI will make us a global leader in enterprise grade AI technology.

We love working with each other, and we’re confident we’re building something massive.

HOW TO APPLY

Send an email to careers@filament.ai with the role title in the subject line and a CV / resumé attached, and we’ll reach out if we’d like to chat more.