Client Delivery Manager

ABOUT THE ROLE

Location: Toronto, ON, Canada – Currently Remote due to the pandemic.

The Client Delivery Manager (“CDM”) role sits within the Client Delivery function at Filament AI, and will be based in our Toronto office. The Client Delivery Manager plays a crucial role in our mission to enable applied artificial intelligence by acting as a liaison between the client and the delivery team while managing all aspects of projects to ensure the delivery of great services and solutions.

As a CDM, you’ll work on:

  • Develop a strong understanding of the Filament AI platform and application to establish yourself as a product expert.
  • Lead ongoing and new projects for a portfolio of customers (writing Statements of Work, project scopes and objectives, and technical requirements analysis) on projects with varying complexity.
  • Value and model excellent client service by establishing goals and implementation plans with internal and external teams to achieve high quality deliverables within expected timeframes and budget. 
  • Working with the engineering and technical teams as they develop their code/configurations, answering questions, and confirming requirements.
  • Monitoring progress, managing risk and keeping key stakeholders informed about progress and expected outcomes.
  • Responsible for management and coordination of contracted services to internal teams ensuring relevant SLAs (service level agreements) as defined in the relevant SoWs are met.

THE SKILLS YOU'LL NEED

  • Minimum 2-4 years of industry experience or equivalent in hands on project management and implementation experience in agile delivery.
  • High level of technical and professional knowledge and quickly assimilate new knowledge to effectively communicate technical concepts to clients and other non-technical stakeholders.
  • Strong experience in leading the planning and execution of projects with multiple deliverables and stages.
  • Strong analytical problem-solving, organizational and project management skills.
  • Exceptional understanding of common analytical and presentation tools (Excel, PowerPoint).

THE EXPERIENCE WE'D LIKE YOU TO HAVE

  • Scrum Master certification: Professional Scrum Master or Certified Scrum Master is an asset.
  • Is in possession of, or working towards a PMP designation from the Project Management Institute (PMI) is an asset.
  • Experience at a startup, a small company, or in a fast-paced environment is preferred.
  • Experience building and/or managing a chatbot is a plus.

ABOUT FILAMENT.AI

At Filament AI, we enable organisations to apply artificial intelligence to their core area of expertise. We help businesses and other institutions to bottle the skills of their teams into machine learning models so that they can focus on doing what they do best, more effectively. We’re approved partners of major AI platforms, and have worked with charities, banks, industrial manufacturers, real estate firms, pharmaceutical multinationals and a number of private equity and hedge funds. Check out our case studies to see some examples. 

Our offering includes a range of products and solutions: 

  • Our consultancy practice deals with strategic planning and internal education, particularly for C-suite clients looking to build AI capability into their group.
  • Our solutions agency builds AI technology as well as the applications that use it, like conversational interfaces and dashboards.
  • Our SaaS tooling platforms act as a hub and management suite for applied AI technology within enterprises
  • Our R&D team makes sure that we are at the forefront of AI technology so that we can serve our services clients and platform users better.

THE VALUES WE'LL WANT YOU TO LIVE BY AT FILAMENT AI

We use our values to define what we mean when we say “you’re doing a great job”. They are our framework for everything we do in HR and People operations. 

  • Autonomy, able to own what you’re working on
  • Boldness, to reflect Filament AI’s ambition 
  • Collaboration, able to help others do their best work
  • Deep Fun, as in Deep Learning, able to make Filament AI a really enjoyable place to work (and able to come up with better AI-related puns than that)
  • Excellence, so that we can trust each other to do great work well

WHY YOU'LL LOVE WORKING WITH US

This role offers a great opportunity to join a company with a unique value proposition in the AI industry. Filament AI has 3 offices globally – London, Southampton and Toronto – and our team is expanding. We put a lot of faith in our people, treat them really well and have a lot of fun together. At the same time, we believe that our approach to AI will make us a global leader in enterprise-grade AI technology.

WHAT YOU CAN EXPECT FROM US

  • Competitive compensation. 
  • Healthcare coverage. You will have a full benefits package which includes employer-paid medical, dental, vision, disability and life insurance.
  • Unlimited paid vacation. You will be entitled to unlimited vacation so you can rest and recharge.
  • Autonomy and responsibility. We hire the best talent. We trust you to get the job done, when and how you do that is up to you.
  • Open communication. You will get to participate in project stand-ups and company-wide strategy sessions to share thoughts, ideas, and areas of improvement to ensure optimal organizational alignment.
  • Growth. We will support you in building a career that supports the type of experience you’re looking for – whatever that looks like, we will help you get there.
  • Flexible work environment. Hybrid work options available with a budget for remote work functionality.

OUR COMMITMENT TO DIVERSITY, INCLUSION AND COMMUNITY CONTRIBUTION

Diversity and Inclusion are not just words here at Filament AI. We think of Diversity and Inclusion as more than just a box to check but instead as a way to foster belonging and empowerment at work. We believe that we have a responsibility to contribute to improvements in our community, however each of us chooses to define that. 

As part of this commitment, we aim to have a barrier-free recruitment and selection process. Please let us know if any accommodations are needed to ensure you have access to a fair and equitable process.

HOW TO APPLY

Send an email to careers@filament.ai with the role title in the subject line and a CV / resumé attached, and we’ll reach out if we’d like to chat more.

Please note all interviews are currently being conducted virtually.

We thank all applicants for their interest! We