Technical Delivery Lead (EBM & Virtual Assistants)

About the role

We are looking for a passionate and ambitious Technical Delivery Lead to deliver engaging and valuable chatbot solutions for some of the world’s leading commercial brands (HSBC, Tesco), government clients (NHS, local gov) and charities (NSPCC, Versus Arthritis).

We have a market-leading chatbot management platform, EBM, and a differentiating capability in NLP and Machine Learning, pulling in the latest conversational AI technologies via our academic partnerships with the Turing Institute and the Universities of Warwick, Essex and Toronto.

In addition to creating the experiences for new chatbots, you will help us to optimise and maintain high-performance live chatbots, making data-driven enhancements with the power of our analytics suite. 

We are looking for a chatbot evangelist who can help us to define benchmarks and best practices for chatbot implementation.

LOCATION: UK – Working from home for now due to the pandemic.

Key responsibilities

  • Solution and architecture design and technical delivery on multiple virtual assistant projects, based on EBM and other conversational AI technologies.
  • Technical proof of concepts to demonstrate the value of the latest developments in these technologies.
  • Collecting and sharing user requirements and feedback with the EBM Product Team to better inform the product roadmap

The skills you will need

  • Chatbot / virtual assistant agency experience (min 2 years) and implementation of multiple chatbot projects.
  • Ability to lead solution and architecture design, with hands on technical experience in chatbot and NLP technologies, for example:
    • Google Dialogflow, IBM Watson, Microsoft LUIS, Rasa
    • AWS Alexa, Google Assistant
    • Facebook Messenger, Microsoft Teams
  • Experience with related programming  languages and frameworks including:
    • Javascript (NodeJS)
    • React
  • Experience with wider integration and implementation for chatbots:
    • Multi-channel solutions
    • Bot to bot orchestration
    • Data integration
    • Analytics
    • Content management and administration
    • Security, privacy and GDPR considerations
    • Knowledge Graph technology
  • Conversational UX design experience
  • Experience with current DevOps development processes is of interest, particularly those with experience of GitLab CI processes. 
  • Familiarity with various related cloud services and solutions is also of interest although not essential. 

About Filament

Founded in 2016, Filament is a team of 35+ data scientists, machine learning engineers, developers and project managers dedicated to delivering scalable AI-enabled solutions for our diverse range of clients. Filament’s offering includes a range of products and solutions:

  • Our consultancy practice deals with strategic planning and internal education, particularly for C-suite clients looking to build AI capability into their group
  • Our solutions agency builds AI technology as well as the applications that use it, like conversational interfaces and dashboards
  • Our SaaS tooling platforms act as a hub and management suite for applied AI technology within enterprises
  • Our R&D team makes sure that we are at the forefront of AI technology so that we can serve our services clients and platform users better

The Enterprise Bot Manager (EBM) is a platform that provides organisations with the tools and operating model required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.

EBM is supported by a passionate team of conversational AI specialists to help clients get the most out of this technology.

We are approved partners of Google, IBM and Microsoft, and our clients include HSBC, Tesco, NHS, NSPCC, L’Oreal, Rentokil, Royal Mail, and Boehringer Ingelheim.

Our Values

Our five core values drive everything we do and as we scale, we will be looking to you to help us scale our culture at the same time. 

  • Autonomy, able to own what you’re working on
  • Boldness, to reflect Filament AI’s ambition 
  • Collaboration, able to help others do their best work
  • Deep Fun, as in Deep Learning, able to make Filament AI a really enjoyable place to work (and able to come up with better AI-related puns than that)
  • Excellence, so that we can trust each other to do great work well

Why you’ll love working with us

This role offers a great opportunity to join a company with a unique value proposition in the AI industry. 

Filament AI has 3 offices globally – London, Southampton and Toronto – and our team is expanding. We put a lot of faith in our people, treat them really well and have a lot of fun together. 

At the same time, we believe that our approach to AI will make us a global leader in enterprise-grade AI technology. 

We love working with each other, and we’re confident we’re building best in class software.

How to apply

Send an email to with the role title in the subject line and a CV / resumé attached, and we’ll reach out if we’d like to chat more.