A comprehensive guide to improving your chatbot NPS score: Chatbot design (Part 1)
The pressure is on. Management wants assurance that your chatbot program is…
How chatbots, voice & conversational marketing will change in 2019
Chatbots have seen a huge growth in the past two years due to their amazing…
A Christmas tale of conversation UX and machine learning bias
Christmas is a time for family, so when I was plunged into a scene involving my…