EBM is our business unit specialising in chatbot technology and services.
Creating a successful, valuable conversational AI solution requires careful planning and execution. Our business analysts identify the instances where the customer and colleague experience can be automated most effectively and conduct workshops to define the ideal implementation approach.
Some of the organisations we are working with:
Our services, at a glance:
Consultancy
We use our expertise to ensure that clients are able to fully integrate chatbots into an overall digital strategy.
Our business analysts identify the instances where the customer experience can be automated most effectively and conduct workshops to define the ideal implementation approach.
Implementation
Our implementation team will help you design the most effective conversational applications.
Our service covers customisation based on your requirements, deployment and roll out. We will also help you to integrate third-party applications.
Training
We provide in-house classes combined with self-directed online training designed to help you benefit fully from your implementation.
We include courses in identifying opportunities for chatbot use, development, conversational design and research. These are supplemented by technical training on chatbot development, lifecycle management, data harvesting and more.